Operationalizing Service: Systems, Staffing, and Execution
If you’re going to sell service plans, you need an efficient process you can execute, every time; the thing about a service process is that it doesn’t exist until you define it. That’s what this session is about. During this workshop, we will help you build a core process for how you want to approach service within your business. Attendees will develop an optimized workflow, explore best practices for channeling service requests, staffing considerations, communication standards, and tools that support scalable service delivery.
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