Alex Boyle
Senior Onboarding ManagerOneVision ResourcesAlex Boyle is a service-nerd from the get-go, and has been immersed in the service industry from the start. After six years at Apple, he joined OneVision Resources, where he has spent the past nine years helping shape the company’s service-focused initiatives. He founded the Partner Development group, led the creation of OneVision’s training curriculum, and built OneVision Academy, the company’s online learning management solution. Over the years, Alex has worked with more than 200 companies in the CI channel, helping them establish, refine, and scale their service strategies.
He currently serves as Senior Onboarding Manager at OneVision Resources, guiding new partners through the onboarding process and setting them up for long-term success. Outside of work, Alex enjoys spending time with his wife, 5-year-old son and dog, hobbying and gaming with his friends, and trying to soak up as much sunlight as he can.
Building a Profitable Service Program for Smart Home Integrators
Recurring service revenue is essential for an integrator’s stability and scalability. In this workshop, you will learn to structure, price, and pack… Recurring service revenue is essential for an integrator’s stability and scalability. In this workshop, you will learn to structure, price, and package service offerings tailored to your business. We will break down service tiers, SLAs (response ti… Recurring service revenue is essential for an integrator’s stability and scalability. In this workshop, you will learn to structure, price, and package service offerings tailored to your business. We will break down service tiers, SLAs (response times), and remote support strategies; we will also explore how you can establish membership pricing and labor policies that will protect your bottom line while delivering client value. Whether you are … Recurring service revenue is essential for an integrator’s stability and scalability. In this workshop, you will learn to structure, price, and package service offerings tailored to your business. We will break down service tiers, SLAs (response times), and remote support strategies; we will also explore how you can establish membership pricing and labor policies that will protect your bottom line while delivering client value. Whether you are starting fresh or refining an existing program, this session provides a practical blueprint for building a profitable, scalable service model that fosters long-term client relationships.Show MoreClick the title to see all detailsShow More
Operationalizing Service: Systems, Staffing, and Execution
If you’re going to sell service plans, you need an efficient process you can execute, every time; the thing about a service process is that it doesn’t…If you’re going to sell service plans, you need an efficient process you can execute, every time; the thing about a service process is that it doesn’t exist until you define it. That’s what this session is about. During this workshop, we will help yo…If you’re going to sell service plans, you need an efficient process you can execute, every time; the thing about a service process is that it doesn’t exist until you define it. That’s what this session is about. During this workshop, we will help you build a core process for how you want to approach service within your business. Attendees will develop an optimized workflow, explore best practices for channeling service requests, staffing conside…If you’re going to sell service plans, you need an efficient process you can execute, every time; the thing about a service process is that it doesn’t exist until you define it. That’s what this session is about. During this workshop, we will help you build a core process for how you want to approach service within your business. Attendees will develop an optimized workflow, explore best practices for channeling service requests, staffing considerations, communication standards, and tools that support scalable service delivery.Show MoreClick the title to see all detailsShow More
Selling Service: Make it Easy to Say Yes to Ongoing Support!
Even the most well-designed service program fails if it isn’t sold effectively. This session focuses on how integrators can position service as a natu…Even the most well-designed service program fails if it isn’t sold effectively. This session focuses on how integrators can position service as a natural extension of the sales and installation process. Attendees will learn how to introduce service e…Even the most well-designed service program fails if it isn’t sold effectively. This session focuses on how integrators can position service as a natural extension of the sales and installation process. Attendees will learn how to introduce service early in the sales cycle, handle common client objections, shift client mindset from “warranty” to “lifecycle support,” and equip their sales teams with the right language and tools to position service…Even the most well-designed service program fails if it isn’t sold effectively. This session focuses on how integrators can position service as a natural extension of the sales and installation process. Attendees will learn how to introduce service early in the sales cycle, handle common client objections, shift client mindset from “warranty” to “lifecycle support,” and equip their sales teams with the right language and tools to position service as a value proposition. We’ll provide real-world scripts, proposal integration strategies, and cultural shifts that drive adoption rates, build recurring revenue, and help manage client expectations around service.Show MoreClick the title to see all detailsShow More