FAQS | CEDIA Expo

FAQS

CANCELLATION 

How did you make this decision?

Maintaining the health and safety of everyone is paramount to us. Amidst growing concerns surrounding the COVID-19 pandemic, and after having extensive conversations with many of you, we made the difficult decision to cancel CEDIA Expo 2020, which had been scheduled for September 8-12, 2020 in Denver.

This is due to developments regarding COVID-19 including, but not limited to, the current status of the Colorado Convention Center as a medical care facility for non-emergency cases related to COVID-19; the latest federal measures, including guidelines on the phased reopening of the U.S. economy; the declaration by the WHO of COVID-19 as a pandemic; the number of confirmed cases worldwide and domestically; current quarantines, containment areas, stay at home orders, and restrictions on congregating and large gatherings imposed by states and other government and public health authorities; and the various company-imposed travel restrictions on employees affecting attendees and participating companies. Maintaining the health and safety of each of our customers, partners, and employees remains paramount to us.

Visit our COVID-19 Resources page for resources from partners, retailers, brands, the government and others to help you navigate this time

What do I need to do about my CEDIA Expo 2020 Booth Space/Sponsorships?

In the coming weeks, all 2020 exhibiting companies will receive an email from associate show director, Ashley Sprengnether, with a link to rollover orders/funds to another 2020/2021 CEDIA Expo event. Including CEDIA Expo 2021.

If none of the alternate event options are right for your business at this time and/or you have additional questions, you can also choose to speak with your Account Executive and they will reach out as soon as possible to discuss all available options.

Will my 2020 sponsorships roll over to 2021?

Yes, we would love for you to continue your sponsorship in 2021, but they will be discussed on a case-by-case basis. Your account executive will be in touch.

Should I cancel my orders for utilities and services placed with official vendors as well as orders not placed with Emerald official vendors?

Please reach out to the contact you placed your order with. If you placed an order with Shepard, please contact targets@shepardes.com for credits or to finalize billing. For a full list of official vendors and contact information click here.

Are there any plans to host a virtual experience or other opportunities to connect?

While we are deeply disappointed that we will not be coming together in person this September, we are already hard at work developing a virtual experience for our connected tech community. The virtual experience will offer everything you need to take your residential tech business to the next level. From session panels surrounding hot topics to keynotes, product discovery, networking and an interactive expo hall, we are committed to keeping you connected.

What steps will be taken to update health and safety protocols at future shows?

When we meet again, know that we will be working with partners and the Indiana Convention Center to implement additional precautions and protocols and ensure the health and safety of all in attendance. We will be following all guidelines set forth by the CDC and state and local health authorities.

What if I receive a message from someone claiming to provide access to CEDIA Expo attendee information?

Please be cautious should you receive unsolicited emails from someone claiming to have access to CEDIA Expo contacts or asking you to register for the show or for other information. This may be an example of an emerging scam targeting attendees and exhibitors of large events that have been cancelled due to the COVID-19 pandemic. See a list of CEDIA Expo’s approved vendors here.

How can I cancel my flight?

Many airlines are offering waived change fees at this time. We strongly recommend cancelling your flight as soon as possible.

How do I cancel my hotel?

If you booked a room in the CEDIA Expo hotel block via OnPeak, CEDIA Expo’s official housing vendor, please reach out to CEDIAExpo@onpeak.com.

If you booked a hotel reservation outside of our block, you will need to cancel your reservation on your own.

When will the next CEDIA Expo show be held?

The next CEDIA Expo is still scheduled for September 1-3, 2021 in Indianapolis, IN, home to the CEDIA Association. We’ll keep you informed as details come together and plans become actions.

General

I need help registering. Who do I contact?

Call Customer Service toll free at 800-465-5514

International registrants, please call 847-996-5814

cedia@experient-inc.com 

Are wheelchair and/or scooter rentals available at the Colorado Convention Center?

For information please contact:

Wheelers Accessible Van Rentals

Christopher Nolan

250 E. Dry Creek Rd, #114

(720) 322‐0101

co@wheelersvanrentals.com

When will I receive my badge?

Badges for 2020 will be digital. More information to come regarding badges and registering onsite.

How do I get the Colorado Convention Center if I am driving?

Please click here for driving and parking information.

Where can I book a hotel?

CEDIA Expo partners with various hotels in the Denver area with preferred pricing for CEDIA Expo attendees. The official housing provider is onPeak. Book your hotel here.

When is CEDIA Expo?

CEDIA Expo will take place September 8-12 in Denver. Training classes run from September 10-14 and the show floor is open September 10-12. Exhibit hours are as follows:

  • Thursday, Sept. 10: 9:00 a.m. – 5:00 p.m.
  • Friday, Sept. 11: 9:00 a.m. – 5:00 p.m.
  • Saturday, Sept. 12: 9:00 a.m. – 3:00 p.m.

Attendee

When can I register on-site?

 Onsite registration information will be shared soon.

What are the CEDIA Expo show floor hours?
Date Time
Thursday, September 10 9:00am – 5:00pm
Friday, September 11 9:00am – 5:00pm
Saturday, September 12 9:00am – 3:00pm
Can I take photographs during the show?

Photography and video recording is NOT permitted in the exhibit hall except by the Official Show Photographer or an approved Exhibitor Appointed Photographer. A security hotline will be provided to report violators.

Can I register on-site?

Onsite registration information to come.

Who exhibits?

Whatever you are looking for — system integration, home entertainment, home energy, security, access control, home automation — CEDIA Expo has the new you need. Find a comprehensive collection of technology and breakthrough innovation with more than 500 exhibiting companies showcasing new products revolutionizing the connected home.  View the 2020 floorplan here.

What does the Expo only pass include?

The show floor only pass includes:

  • Keynotes
  • Access to the show floor (Sept. 10-12)
  • CEDIA Talks throughout the show
  • Smart Stage Sessions
    Manufacturer Product Training
What type of identification is needed to pick up my badge?

Badges will be digital at the 2020 show. Check back for more information about digital badges!

What are the education and certification policies?

You must register for each class you plan to attend. All sessions are on a first-come, first-served basis. If you are not on the class roster, you are not permitted in the classroom. Changes are permitted online or onsite to other sessions that are still available. Attendees may transfer to other eligible classes free of charge if utilizing the CEDIA Training Pass.

If you are more than 15 minutes late to a class, your seat is not guaranteed. After 15 minutes, you are considered a no-show and your seat may be given to a wait-listed individual. No refunds will be given for no-shows.

Course schedules are subject to change. If a course is cancelled, your fee for that course will be refunded at the time of the cancellation. If a change in the course schedule results in your inability to participate in a selected class, your fee for that course will be refunded.

No refunds will be issued due to conflicts with manufacturer product training or non-CEDIA sponsored events.

Can children attend CEDIA Expo?

You must be 18 years or older to register and attend. Show management reserves the right to refuse admittance to anyone under the age of 18. Proof of age is required on show site.

How do I register?

Stay informed on registration details. 

Who should attend CEDIA Expo?

CEDIA Expo brings together thousands of home tech pros and 500+ exhibitors to the leading event in smart and home technology. You can register here. 

Exhibitor

Who are the CEDIA Expo approved vendors?

a2z – Official Show Planner/Floorplan Vendor
Shepard – A/V & Computer Rentals
Shepard – Official Decorator
onPeak – Official Housing Vendor
Experient – Official Registration Vendor
Reach Marketing – Exclusive List Vendor

Can I set up my own booth?

LABOR

Colorado is NOT a “right-to-work” state. Exhibitor personnel may set up their own exhibits if so desired using their own non mechanized tools and company personnel. Union Labor is available to assist in the installation and dismantling of exhibit booths. Exhibit labor, freight and rigging labor, electricians and plumbers can be arranged for at established rates, using the enclosed order forms.

EXHIBIT LABOR JURISDICTION

Full time employees of an exhibiting company may install and dismantle their own display provided the work can be completed in under 60 (sixty) minutes without the use of mechanized tools. Any outside or additional labor required for install, dismantle or decorating of display is to be performed by union labor.

Are there restrictions to how I construct my booth?

Please refer to the exhibitor kit, here

Where do I ship my booth materials?
ADVANCE WAREHOUSE 

TO:

BOOTH#:

CEDIA EXPO

Shepard c/o Crane Freight Services-DEN

14200 E. 35th Pl. Suite 105

Aurora, CO 80011

Delivery Hours: M-F, 8-3:30 PM

First day freight can arrive w/o a surcharge: August 11, 2020

Last day freight can arrive w/o a surcharge: August 28, 2020

DIRECT SHOWSITE 

TO:

BOOTH#:

CEDIA EXPO c/o Shepard Exposition Services

Colorado Convention Center, Halls A-F

700 14th Street

Denver, CO 80202

** MUST NOT BE DELIVERED PRIOR TO: September 4, 2020

How do I order items for my booth (i.e., carpet, electrical, furniture)?

BOOTH FURNITURE

SHEPARD

phone: (702) 507-5278

fax: (702) 948-0341

lasvegas@shepardes.com

What equipment and services are included with my booth?

Please refer to the exhibitor kit here

How do I find out if my booth meets all regulations?

Exhibitors should first reference the booth guidelines for your type of booth as well as the Hanging Sign & Graphics Guidelines (if you qualify and will have a hanging sign) in the CEDIA Expo 2020 Exhibitor Service Manual.

Can I provide samples of food and/or beverage in my booth?

All food and beverage must be purchased from Centerplate, the exclusive food service provider for the Colorado Convention Center. Information including menus can be found in the ADDITIONAL SERVICES section of this manual. No other food items or beverages may be brought into the facility. There is a ZERO tolerance of any violation of the Alcohol Beverage Control (ABC) laws and regulations regarding bringing in and consuming outside alcohol in the facility.

CENTERPLATE

Angela Saunkeah

phone: (303) 228-8055

angela.saunkeah@centerplate.com

When can we break down our booth?

All booths must remain set until 3:00 pm on Saturday, September 12.

What insurance coverage do I need and who should be listed as additional insured?

ALL EXHIBITORS ARE REQUIRED TO SECURE GENERAL LIABILITY INSURANCE AND CARRY PROOF OF INSURANCE TO SHOW SITE! You must submit your insurance documents online through your Exhibitor Portal or you may submit your COL’s directly to derrick.nelloms@emeraldx.com.

How do I get an International Visa letter of invitation?

Visa letters can be requested during the registration process. If you are having trouble securing your Visa letter, please contact cediaexh@experient-inc.com or Customer Service toll free at 800-465-5514. International #, please call 847-996-5814.

How do I register my exhibitor booth personnel?

Stay informed on registration details. 

How do I update my exhibitor listing?

Exhibitor Console is your one-stop shop to:

– Maintain your online/print directory listing

– Purchase digital upgrades to your online listing

– Access CEDIA Expo Connect, your leads and outreach tool

– Book your hotel rooms

– Access the exhibitor service kit

– Register your booth staff

– Order lead retrieval

– View invoices and payment information

– Download your free custom eBooth promotion widget for your website or blog

Where do I book my housing?

Hotel information coming soon! For the latest hotel information, click here.

When is the exhibitor kit available?

The Exhibitor Kit is available here

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