The Power of Why
In our industry the focus has always been on "what": what speakers, what screens, what control system, what shades, what projector, what seats...what, what, what. Where did "why" get lost among all the what’s? In this interactive presentation, we will communicate The Power of Why: how asking "why" creates a better, more full comprehension of customer's expectations. It is a business strategy that conveys your focus is on the customer's vision rather than on your own inventory. Ultimately, we show that this leads to better outcomes and long-term customer relationships.
Speakers
Related Sessions
How I Built This – Integrator Edition: Lessons Learned from CEDIA Members Taking their Business from Dream to Reality
Building a successful integration firm rarely follows a straight line.…Building a successful integration firm rarely follows a straight line. What starts as a small operation, often driven by technical skill and a strong client instinct, quickly runs into the realities of pricing, staffing, scope control, and long-term …Building a successful integration firm rarely follows a straight line. What starts as a small operation, often driven by technical skill and a strong client instinct, quickly runs into the realities of pricing, staffing, scope control, and long-term sustainability. For many CEDIA members, that journey is shaped not just by experience in the field, but by access to shared standards, education, and a network of peers facing the same challenges. Hea…Building a successful integration firm rarely follows a straight line. What starts as a small operation, often driven by technical skill and a strong client instinct, quickly runs into the realities of pricing, staffing, scope control, and long-term sustainability. For many CEDIA members, that journey is shaped not just by experience in the field, but by access to shared standards, education, and a network of peers facing the same challenges. Hear from CEDIA members who embody the tenacity, creativity, and dedication required to grow a dream into a functioning, profitable business. This conversation centers on the moments that actually changed their trajectory. Early bets that paid off or didn’t, mistakes that forced a reset, and the shift from figuring it out alone to building with more structure and perspective. Expect honest reflections on what it takes to move from scrappy to sustainable. We’ll unpack: Decisions that set the foundation: pricing strategy, service mix, and when to narrow focusWhere outside perspective changed the game: learning faster through shared experience, not just trial and errorScaling without breaking the business: hiring, delegation, and maintaining quality as project volume growsLessons worth borrowing: missteps, recalibrations, and what they would approach differently todayShow MoreClick the title to see all detailsShow More
From the Smart Home to the Intelligent Home
Voice assistants and smart lighting still define smart homes for many.…Voice assistants and smart lighting still define smart homes for many. But more consumers are looking for cost control, comfort, and convenience without compromise. Behind the scenes, providers are pushing for greater electrification and digitization…Voice assistants and smart lighting still define smart homes for many. But more consumers are looking for cost control, comfort, and convenience without compromise. Behind the scenes, providers are pushing for greater electrification and digitization—what’s coming next for consumers is a software-defined intelligent home. Scott can break down: What consumers want now—and the upgrades they want next Why planning ahead for interoperable ecosystems …Voice assistants and smart lighting still define smart homes for many. But more consumers are looking for cost control, comfort, and convenience without compromise. Behind the scenes, providers are pushing for greater electrification and digitization—what’s coming next for consumers is a software-defined intelligent home. Scott can break down: What consumers want now—and the upgrades they want next Why planning ahead for interoperable ecosystems could boost sales How to capitalize on the intelligent home transition, including planning for greater Home Energy Management Systems (HEMS) adoption How AI and software will define the intelligent home that optimizes every room in one go Using Schneider Electric’s consumer research, Scott will explain how intelligent systems balance saving energy, saving on costs, and keeping homes comfortable with real, measurable results. He’ll show why intelligent homes are the future of sustainable living and how attendees can capitalize on this transition.Show MoreClick the title to see all detailsShow More
From Connections to Contracts: Building a Referral Engine with Builders, Architects, and Designers
Builders, architects, and interior designers remain among the most v… Builders, architects, and interior designers remain among the most valuable sources of project referrals for integration firms. Yet many integrators approach these relationships informally, relying on occasional introductions rather than a delibera… Builders, architects, and interior designers remain among the most valuable sources of project referrals for integration firms. Yet many integrators approach these relationships informally, relying on occasional introductions rather than a deliberate strategy for building long-term partnerships.In today’s competitive environment, successful integration companies are increasingly developing structured strategies to collaborate with trade partner… Builders, architects, and interior designers remain among the most valuable sources of project referrals for integration firms. Yet many integrators approach these relationships informally, relying on occasional introductions rather than a deliberate strategy for building long-term partnerships.In today’s competitive environment, successful integration companies are increasingly developing structured strategies to collaborate with trade partners earlier in the design process and position themselves as trusted technology advisors.In this session, Ron Callis explores how leading integrators transform casual industry connections into consistent referral pipelines. Drawing on decades of experience working with integration firms, this session outlines a framework for identifying high-value partners, establishing trust with design professionals, and creating mutually beneficial relationships that generate ongoing opportunities.Participants will also learn how digital reputation, professional positioning, and collaborative communication influence how builders and designers choose their technology partners.By building a deliberate referral engine with the design community, integrators can dramatically increase the quality and consistency of the projects entering their pipeline.Learning Objectives:Participants will learn how to:● Identify and prioritize high-value builder, architect, and designer relationships.● Position their integration firm as a trusted technology advisor during early project planning.● Build structured partnership strategies that generate recurring referral opportunities.Show MoreClick the title to see all detailsShow More


